CHRISTMAS 2019 SHIPPING DEADLINES FOR ONLINE SHOPPING
Last day you can order online and get it before December 24th * Within California State is Dec 19 * Outside California State is December 18 * Due to Holiday Seasons, there are certain sculptures are not shipping immediately until December 17th
Standard shipping is FREE for orders $150 or more shipped within the domestic US 48 states. We also ship to PO Box.
Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability. Expedited shipments must be placed before 1:00 pm PST/PDT in order to be processed on the same business day. Please note that Expedited delivery services will arrive on business days only. Please note that Expedited delivery services will arrive on business days only.
We partner with our preferred shipping providers UPS, Fedex, and the US Postal Service for your convenience. If you have any special shipping requirements or instructions, please note this in the comment section at checkout.
All packages shipped by UPS are delivered Monday – Friday only. All packages via USPS are delivered Monday – Saturday.
• Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
• Return shipping charges may apply for refused or unclaimed packages.
• A Signature may be required upon delivery.
• If any sculptures arrive with broken parts or missing pieces, we will fix or replace it for free. Our company will cover the cost of return shipping if broken parts or missing pieces are reported within 3 days of receiving the sculptures.
• Saturday Delivery (where available) is available for an additional fee. Please visit www.ups.com or call UPS Toll Free 800-742-5877 to check availability. Contact Us to arrange for this service.
• Holiday Ordering - We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.
• Our warehouse does not ship orders the weekends or Holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
• International shipments will be shipped via USPS or UPS depending on the type of the products ordered.
• If you are local in Bay Area then Contact Us to save your shipping fee.
We ship to several international destinations via worldwide. Our preferred carriers are UPS and the US Postal Service. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS
PLEASE NOTE: Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Metalsouls.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Metalsouls.com. This amount will be subtracted from your merchandise refund. Metalsouls.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please Contact Us.
Military APO/FPO and U.S. Territories
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship Expedited service to APO/FPO U.S. Military addresses. Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 8 weeks.
Oversized Packages and Special Circumstances
Please be aware that additional special handling charges may be applied for oversized packages, remote location delivery or high-value orders. We will contact you if your order qualifies for any of the above, and inform you the amount of additional payment that is required. You will be given the option to make payment or cancel your order.